“We are extremely pleased and very satisfied with the service, promptness, and the efficient manner in which NCEI schedules IME’s and Peer Reviews.”
Service Extra brings an intensive, highly personal approach to the clients experience with NCEI. Every NCEI client receives a dedicated Service Consultant. This facet of Service Extra insures flexibility and customization. Both of these components lead to unparalleled client satisfaction and productivity.
Everyone talks about delivering great service. Here are the facts regarding NCEI’s Service Extra delivery system:
- Every client is assigned a dedicated Service Consultant
- 93% of calls and emails are responded to in under one hour
- Medical information management training for Claim Adjusters
- Accommodation of special needs i.e. interpreters, transportation
Service Extra is the Marriage of Great Process and Great Attitude.
The components of Service Extra are specific and verifiable. You’ll experience the positive impact of Service Extra at every step of the IME, Peer & Film Review process.